Working Location: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.
Team: Revenue
Line report: Director of Revenue
Team Management: Commercial Planning | Performance Media | Retail Activation | Retail Field Teams

About Lixibox

Lixibox is Vietnam’s leading premium beauty and wellness platform. We bring together the best global beauty brands, including Halio, Paula’s Choice, NUXE, Shiseido and many others. We are building the future of beauty, wellness and longevity through exceptional products and customer experiences.

About the Role

We are looking for someone who is passionate about premium brands, understands modern consumers, and loves creating amazing shopping experiences.

You will own the customer experience across Lixibox.com and work closely with our retail team to ensure a seamless online and offline journey.

This role is perfect for someone who has studied or worked overseas, understands premium consumer behavior, and enjoys combining creativity with data.

I. RESPONSIBILITIES:

• Own the shopping experience on Lixibox.com.
• Plan exciting product launches and seasonal campaigns.
• Create memorable Gift With Purchase (GWP) and customer experiences.
• Manage CRM programs including email, SMS, Zalo and loyalty.
• Improve customer retention and repeat purchases.
• Work with Brand, Creative, Operations and Tech teams to bring ideas to life.
• Analyze customer data and turn insights into better experiences.
• Stay on top of beauty, wellness and longevity trends around the world.
• Use AI tools to work smarter and make better decisions.

• Has 2–5 years of experience in e-commerce, CRM, marketing or customer experience.
• Understands premium beauty, wellness, fashion, luxury or lifestyle consumers.
• Has excellent communication and project management skills.
• Thinks like both a marketer and a customer.
• Loves creating thoughtful customer experiences.
• Is comfortable working with data and CRM.
• Is curious, proactive and enjoys learning new things.
• Uses AI tools naturally in daily work.
• Speaks fluent Vietnamese and professional English.
• International education or overseas work experience is a strong plus.

• More customers coming back to shop.
• Strong product launches and seasonal campaigns.
• Higher customer satisfaction and loyalty.
• A premium shopping experience that customers remember and recommend.
• Continuous improvements based on customer insights and data.

III. RECRUITMENT PROCESS:  (2 rounds)
CV Application → 1. Screening with HR → 2. Interview with CEO and Head of Department.

IV. WHY JOIN LIXIBOX

You’ll help shape one of Vietnam’s most exciting premium beauty and wellness companies, working with global brands and building experiences that inspire modern consumers. If you’re passionate about beauty, wellness, longevity and creating world-class customer experiences, we’d love to meet you.

V. BENEFITS:

• Highly competitive packages
• Company Annual Performance Bonus
• PVI Healthcare Insurance; Full insurance contribution on 100% contractual salary
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, ping pong at office, gift voucher…
• Employee Discount Code (Up to 50%).