Working Location: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.
Team: International
Line report: Global Operations Manager

Lixibox is a full-stack one-stop omni-channel solution for luxury affordable beauty brands, funded by well-known Silicon Valley investors. The company focuses on optimizing operations by leveraging in-house agency and technology solutions to bring effective brand launching for end consumers.

Role Description
We are seeking an E-commerce Operations & Full-stack Specialist to manage and optimize daily operations across multiple e-commerce platforms. This role is critical to ensuring smooth order fulfillment, inventory accuracy, account health, and cross-functional coordination.

I. RESPONSIBILITIES:

1. Order & Fulfillment Operations

• Monitor daily order flow across Shopify, Amazon, and TikTok Shop
• Track fulfillment status, SLAs, cancellations, returns, and refunds
• Coordinate with 3PL partners and platform fulfillment systems
• Resolve delayed, missing, or exception orders
• Generate order health reports

2. Inventory & Capacity Management

• Monitor inventory levels and restock alerts
• Manage FBA, FBM, and FBT capacity
• Coordinate replenishment with S&OP and logistics teams
• Ensure inventory sync accuracy across platforms

3. Account Health & Compliance

• Monitor Amazon and TikTok Shop account health
• Handle chargeback cases and disputes
• Communicate with platform support teams on escalations

4. Listing & Storefront Management

• Maintain product listings and pricing accuracy
• Review listing compliance and suppressed products
• Support storefront updates and promotions

5. Customer & Internal Coordination

• Work closely with Customer Service teams
• Coordinate with logistics, finance, PPC, and marketing teams
• Support new product launches operationally

4. Reporting & Process Improvement

• Prepare weekly and monthly operational reports
• Reconcile orders, refunds, and shipping costs
• Propose SOP, SLA, and automation improvements

• 2–4 years experience in e-commerce or marketplace operations
• Strong experience with Amazon Seller Central and Shopify
• Experience working with 3PL and fulfillment partners
• Strong problem-solving and communication skills
  

Nice-to-have:

• TikTok Shop experience
• Chargeback management tools (e.g. NoFraud)
• Experience improving SOPs and dashboards

Working Style:

• Detail-oriented and ownership-driven
• Comfortable managing multiple platforms
• Proactive and collaborative

III. RECRUITMENT PROCESS:  (2 rounds)
CV Application → 1. Screening with HR → 2. Interview with CEO and Head of Department.

IV. BENEFITS:

• Highly competitive packages
• Company Annual Performance Bonus
• PVI Healthcare Insurance; Full insurance contribution on 100% contractual salary
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, ping pong at office, gift voucher…
• Employee Discount Code (Up to 50%).