Working Location: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.
Team: International
Line report: Manager

Lixibox is a full-stack one-stop omni-channel solution for luxury affordable beauty brands, funded by well-known Silicon Valley investors. The company focuses on optimizing operations by leveraging in-house agency and technology solutions to bring effective brand launching for end consumers.

As a Customer Service Specialist, you‘ll be the frontline of the Lixibox customer experience. Your job is to deliver timely, thoughtful, and high-quality support that reflects our brand values and builds customer loyalty.

I. RESPONSIBILITIES:

• Respond to customer inquiries promptly via our customer support platform and customer service phone number.
  
  
• Forward inquiries to the appropriate departments and ensure timely and effective follow-up.
  
  
• Monitor and respond to social media comments and messages to maintain an active, positive brand presence.
  
  
• Proactively prioritize, track, and resolve customer experience issues with a “surprise and delight” mindset.
  
  
• Manage and resolve order-related issues, product damages, and ensure positive customer outcomes in all situations.
  
  
• Handle Shopify orders: including processing refunds, replacements, sending invoices, and securely taking payments over the phone when applicable.
  
• Support customers in managing and adjusting their subscriptions via the subscription platform.

II. REQUIREMENTS:

• 1-2 years of experience in customer service or concierge roles, preferably supporting US-based customers.
  
  
• Excellent verbal and written communication skills in English.
  
  
• Experience using customer service platforms (e.g., Zendesk, Gorgias, Freshdesk, etc.).
  
  
• Familiarity with e-commerce platforms, especially Shopify.
  
  
• Experience with subscription management tools is a plus.

Working time:

• Work Mode: Fully Remote (after 2-week onsite training)
• Working Hours: 23:00 – 08:00 (Vietnam time) | 1-hour break | 6 days/week

III. RECRUITMENT PROCESS:  (2 rounds)
CV Application → 1. Interview with HR and Line Manager → 2. Interview with Head of Department and CEO.

IV. BENEFITS:

• Highly competitive packages with Incentive (Monthly/Quarterly);
• Company Annual Performance Bonus;
• PVI Healthcare Insurance;
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, ping pong at office, gift voucher…
• Employee Discount Code (Up to 50%).